Contact
Write to support@miruvor.health about anything here.
Reading the site
You can read everything without an account. Cloudflare hosts the site, so it handles your IP address and browser details to deliver pages and keep the site safe.
Visit counting is on by default. Google Analytics and Mixpanel count which pages are visited and how they’re used, and set their own cookies and browser storage to do this. A content or tracker blocker in your browser stops them.
Asking Miruvor
Don’t put your name or anything that identifies you in a question. What you type can be about your health, so only share what you’re comfortable with.
- What’s saved: your questions, the answers with the stories they listed, and any answer you report. They’re kept so you can come back to them, until you delete them.
- How we know it’s you: without an account you get 10 free answers in this browser; after them you can ask up to 2 questions a day and see up to the first 2 sentences of each answer. A cookie keeps those chats together in this browser and lasts about 13 months. For the limits we count its answers and questions, and those from its network under a scrambled code, never the address; the counts have none of your words, and the questions’ are cleared within about a week, the count of free answers when the cookie runs out or you log in. The whole answer is saved with the chat, and when you log in in this browser the chat moves into your account, where you can read it. Once you’re logged in, your chats stay in your account. An account has 20 free questions, then needs a membership; your free answers move in with your chats as they are and count as none of them, each answer that moves in as its start counts as one, and any past them stays as its start until you become a member.
- Who else sees it: your question and the earlier ones in that chat are sent through OpenRouter to the company running the AI model, currently Together AI, CoreWeave, Fireworks AI, Wafer or Sail Research (the last two in the US), or, for an In-depth answer, Microsoft Azure in the US or Europe. Each of them offers zero data retention, and every request we send requires it: the company uses your question only to write the answer, then keeps no copy of it, and it isn’t used to train AI.
- Sharing a chat: a chat you share is visible to anyone with its link until you stop sharing it, and its first question shows in link previews.
- Your control: delete or download your chats on the Ask page. A download has each answer as you see it: whole, or its start for one past your free answers before you log in or past your free questions after. Log in or do this before clearing your cookies: without the cookie we can’t tell which chats are yours, so you can’t reach them, and they stay stored.
If you join the newsletter
We keep your email address at Cloudflare, with when you joined and which form you used, to send you new recovery stories and data-driven research. Signing up adds you to the list immediately, without a confirmation email. You can unsubscribe at any time. Newsletter signups are separate from your account.
Your browser remembers when you join or dismiss the invitation, so it does not keep interrupting you. We do not keep your email address in that browser setting.
If you make an account
An account holds your email address and nothing else about you. Signing in with Google gives us only that address. Chats from this browser move into it when you log in here, or from your account page. Google handles Google sign-in, and Cloudflare sends sign-in emails. Delete your account at any time, and download your chats.
If you tell your story
- Your story and answers, including any diagnoses, tests and treatments you add, are saved in your account so you can come back to them. No other member can see them. They’re stored at Cloudflare, which encrypts its disks.
- Without an account, your story, answers and matches are kept under this browser and deleted after 7 days unless you sign up, when they move into your account. Before a story is read, Cloudflare’s Turnstile checks that you’re not a bot.
- To read your story, its text is sent through OpenRouter to OpenAI’s model running on Microsoft Azure, with zero data retention (how it works) required in every request, as for Ask: it’s used only to read your story, no copy is kept, and it isn’t used to train AI.
- When you ask about your matches, an outline of your answers (your condition, how ill you were at worst and are now, when it began, your symptoms, and the listed treatments you tried and how they went), not your story’s words, is sent with your question to Ask’s AI companies, with the same zero data retention as any question.
- Delete any search at any time, and download what we hold.
- Payments go through Stripe. Stripe receives your email address, your card or other payment details and your billing country, and handles them under its own privacy policy; your card details never reach us. We keep only Stripe’s ids for you and your plan (whether it’s active and when it renews or ends). Deleting your account ends your membership at once.
If you use Your tracker
- What’s kept: the treatments you add (their names, dose, how often, when you started and stopped, why you stopped, and what each is for), what you say about how each is going, your weekly symptom ratings and any notes. They’re saved in your account so you can come back to them, until you delete them. No one else can see them. Notes are encrypted before they’re stored, and everything is stored at Cloudflare, which encrypts its disks.
- Nothing from your tracker is used in the site’s numbers. Ask and matching can use it for your own questions and searches.
- To check your medicines, supplements and diets against each other, their names, and nothing else about you, are sent through OpenRouter to an AI model. We keep each pair it checked and what it said, without who asked, so the next person with the same pair gets the same answer.
- If you turn on a weekly reminder, we keep the weekday you chose and your time zone, and Cloudflare sends the email to your account’s address.
- Download all of it, or delete it, from your account page at any time. Deleting your account deletes it too.
People in the stories
Stories come from things people published themselves: blogs, recovery sites, forums and Reddit. We show a summary, short quotes, and the public username and link. A person on Reddit is named by a made-up name, not their username, also in their summary. Their quotes are as they wrote them, except that a Reddit username in them, theirs or someone else’s, shows as [username], and headers the archive added are left out. The links to their posts open on Reddit, where the username shows.
If a story here is yours, ask us to remove it with the “Request to remove this story” button on its page, or write to support@miruvor.health: once we’ve checked it’s yours, from the next update its page comes down and it leaves the stories list, the outcome numbers, search, matching and Ask, and later updates keep it out. Chats and match searches readers saved before then keep what they saved, and the monthly counts of treatment mentions on the trends page aren’t recounted.
How long, and your rights
We keep your data until you delete it. Deleted data can stay in Cloudflare’s backups for up to 30 days.
We use what you send to give you the service you asked for, visit counting to see how the site is used, and basic records to keep the site safe. Depending on where you live, you can ask to see, correct, delete or take a copy of your data, or object to how we use it. Write to us and we’ll help.
Your data may be handled outside your country, including in the US. If we change this notice, we’ll update it here.